FAQ

I can't get any of the videos to play.
Oh no! Here are a few things to check: Are you currently logged in? Non-logged in users cannot access all videos, please click the Member Login link ...
Mon, 19 Dec, 2016 at 10:17 AM
Print N Go Workouts is not loading
Make sure that you have the most recent version of Adobe Flash player installed and enabled on your browser. Also turn off any Ad blocking plugins running on...
Mon, 19 Dec, 2016 at 10:19 AM
What benefits come from being a YMCA member?
Your YMCA membership number will ensure that you receive your Virtual Y membership for free.
Mon, 19 Dec, 2016 at 10:25 AM
Do I need equipment to do these workouts?
Some classes will need equipment, others will not. Each class will have equipment icons to let you know what you will need.
Mon, 19 Dec, 2016 at 10:26 AM
I just became a YMCA member, how can I change my My Virtual Y account?
If you do decide to become a local YMCA member after you have signed up at our site...GREAT! Simply email us your YMCA membership number along with the name ...
Mon, 19 Dec, 2016 at 10:29 AM
How do I reset my password?
Resetting your password is easy! While logged in, click on your name at the top right, a drop down box will appear and you click on MY ACCOUNT. Then click o...
Wed, 4 Jan, 2017 at 1:49 PM
I'm locked out of my account. Please Help!
If you are locked out of your account, you can easily get your password reset and sent to the email address that you registered your account through. Click ...
Mon, 19 Dec, 2016 at 10:32 AM
How do I change the credit card on file for the account?
Credit card changes can be made from the "My Profile" section of the website. While logged in, click on the "My Profile" link in the top...
Mon, 19 Dec, 2016 at 10:34 AM
How do I cancel my account?
Canceling your account can be accomplished from the "My Profile" section of the website. While logged in, click on the "My Profile" link...
Wed, 4 Jan, 2017 at 2:15 PM
Do you accept PayPal?
No, not at this time.
Mon, 19 Dec, 2016 at 10:36 AM